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Frequently Asked Questions

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Can't find the answer to your question? Call a Customer Service Representative at 1.888.883.8237 or send us an email at info@fundingfactory.com.


What types of organizations can participate in the program?
FundingFactory is open to educational and nonprofit, childcare centers, libraries, sports teams, scout troops and more.

Is there a time limit to your program?
There is no expiration or deadline set with the FundingFactory program. Active accounts are those that send at least one box of cartridges or cell phones within a 12-month period. If an account is not active, it still remains in our database and can be accessed by calling a customer service representative. Registered organizations are encouraged to participate year round.

What types of materials do you provide to help us get the program up and running?
After completing the registration form, participants have immediate access to an online account where they can retrieve FundingFactory’s extensive collection of promotional resources. This includes downloadable letter templates, customizable flyers, posters and other materials. New participants will also receive a Jump Start Kit within 10 business days that includes color flyers and posters to help get the word out about the recycling program; plus helpful information.

Is there any risk associated with handling printer cartridges?
Printer cartridges are not considered toxic and do not pose a threat. The ink in them is no more harmful than the ink that is used in a pen.

What kinds of cartridges qualify for points?
FundingFactory assigns points to a vast supply of inkjet and laser cartridges. A complete list of these cartridges is available here.

Why don't you assign points to all cartridges?
Unfortunately, not all cartridges can be recycled through FundingFactory. These include ink tanks, ribbon cartridges, and previously remanufactured cartridges. We are only able to award points to those cartridges that can be sold to remanufacturers.

I have cartridges to turn in that aren't on your list, what should I do with them?
Cartridges that are not on the Qualifying Cartridge list are not eligible for points. Please dispose of them properly.

Why don't you accept ribbon cartridges?
Ribbon cartridges cannot be refurbished, and therefore do not qualify for points.

We have unopened cartridges but we do not have a printer that can use them. Can we recycle them and earn points?
Yes, you will receive the same point value as an empty one.

Do all old cell phones qualify for recycling?
Most major brands of cell phones in use currently qualify for recycling. These include Audiovox, Ericsson, Kyocera, Motorola and Nokia. Check the most up to date list of Qualifying Cell Phones to get the current pricing.

Do I need to send in any of the accessories with my cell phone?
Please do not send cell phone accessories such as chargers, cases or headsets. These items cannot be recycled through FundingFactory.

Can we redeem points for MAC and PC compatible technology products?
Points can be redeemed for MAC and/or PC compatible equipment plus thousands of other products. For the listing of products available, please visit our Rewards Catalog, or call customer service at 1.888.883.8237.

What kinds of technology products can I earn with your program?
FundingFactory offers thousands of technology items in our online Rewards Catalog. These include products from leading brand. Products range from accessories such as replacement printer cartridges to cutting-edge computer systems and everything in between!

What kind of playground equipment can I earn with your program?
FundingFactory points can be redeemed for any of the products offered by GameTime. Contact info@fundingfactory.com to place an order.

Why don't you show the points required to purchase playground equipment?
Many of the playground systems are modular in nature and custom designed for an organization’s needs and installation requirements. Consequently, GameTime must first provide the organization with a final quote detailing all equipment component and installation costs. After that is done, FundingFactory can tell you how many points would be required for that particular installation.

What kind of sports/recreation equipment can I earn through your program?
FundingFactory’s sports and recreation equipment vendor is FlagHouse. Visit FlagHouse to view or obtain a copy of their catalog. FundingFactory points can be redeemed for any of the products featured online or in their catalog

How do I get a hard copy of your Product Catalog?
Because there are hundreds of thousands of products in the Rewards Catalog, FundingFactory does not offer a printed copy of the catalog. Our vendors have their own printed catalogs which can be ordered by going to their respective websites or by calling FundingFactory at 1.888.883.8237.